All of my long-form thoughts on creating the best possible experiences for the customer to create business value, collected in chronological order.
A successful product designer must have the ability to read and interpret requirements, identify gaps, incorporate customer feedback, and stay up to date with industry trends. Learn these crucial skills to design products that meet customer needs.
Discover how asking good questions can help you clarify project objectives, seek guidance, and validate assumptions in product design. Learn tips for asking the right questions and setting yourself up for success.
As designers, we rely on feedback from our peers and stakeholders to improve and iterate on our work. However, getting feedback asynchronous whether that be through a video, slack, or online document can present its set of challenges. Here are a few strategies for getting async design feedback that have helped me over the years.
How to promote and uphold a positive and productive design culture within your company. Discover best practices for collaboration and teamwork, acting with humility and openness, seeking out ways to improve, and presenting work confidently. Enhance your ability to create a culture of learning and growth by applying these strategies to your work and interactions with colleagues.
How to build a productive design team by regularly sharing context and information, maintaining a positive and solution-focused attitude, and striking the appropriate balance when it comes to confidence. Discover best practices for tracking and sharing information, engaging with other teams and stakeholders, and addressing challenges and setbacks in a friendly and open-minded manner. Enhance your ability to create a culture of learning and growth by applying these strategies to your work on a product design team.
Learn how to effectively navigate delegation, stakeholder engagement, and feedback in product design by understanding the goals and objectives of the project, providing clear and concise instructions, being responsive and accessible, and approaching feedback with an open and receptive attitude. Create a positive and collaborative design culture by been willing to listen and learn from others.
Learn how to foster an open and collaborative design culture by prioritising progress over being right, easily explaining rationale for design decisions, and consistently sharing work and documenting thinking in a clear and accessible way. Create a culture of learning and growth by encouraging feedback and collaboration.
Learn how to effectively communicate and document your design work to build trust and collaboration with stakeholders. Discover best practices for preparing clear and engaging presentations, documenting decision-making, and receiving feedback with an open and receptive attitude. Enhance your ability to create successful and innovative designs by being clear, effective, and willing to listen and learn from others.
Learn how to effectively share your work in design critique and take feedback gracefully. Discover the key elements of a successful process including clear and organised presentation, gracious and open-minded attitude towards feedback, providing context and relevant information, and active listening to others. Improve your ability to collaborate and create successful and innovative designs by approaching design critique with a friendly and open-minded attitude.
Through compelling storytelling, patience, and the craft that goes into translating theoretical concepts and behaviours into novel humane experiences.
How to find people who are willing and interested in helping you improve your product. In a way that is sustainable and effortless
My list of top product discovery blogs from top industry professionals is a great way to keep up to date on new trends, best practices, strategies, and any news related to product discovery.
A value-based design process for choosing appropriate incentives
The best product teams are those that embrace learning what experiences will materially change their path forward and are not afraid to fail
How many days have passed since you last spoke to a customer?
(Value / effort) x confidence = priority
For value-based design process
How to do the most valuable thing?
By practicing value-based design through research, measurement and experimentation. We make sure what we build will will add value and impact the corresponding business goals.
Continuous discovery is about driving better decisions and confidence to the product process.